FAQ's
Why CSI?
As a customer in CSI, you can find the professional that you need depending on the service that you want and schedule your appointment easily, or you can post your need by joining your county group and see the professional bidding on your job so you can choose the one that you want. Also, you can buy what you need for your house from our website.
What happens after I've posted my job?
After posting your job, it will be shown on the group page and seen by our elite professionals in your area, after that our professionals will start discussing about your work, and they will give you an estimate price on it, after that you go with the one who express your interest.
Why do I need to verify my phone number?
You have to verify your contact number so we and the worker can contact you easily after agreeing on the job and the price, and to make sure that we are contacting the right costumer.
Can I post jobs for multiple properties using one account?
Homeowner
Yes you can. All what you have to do is to make sure that you are in the right community group.
Can I edit my job details?
You can edit the details before it approved, after that you can add more information about it, but you can't edit it.
How can I sign up?
You can sign up by Google or Facebook, then tell us whether you are a homeowner or a professional so we can filter you.
How to get my work done?
To get your work done, you should find your pro and schedule an appointment or post your need and make a deal with the professional that you want and agree on a day and time.
How to Choose a pro?
You can go to Find A Pro page between cleaning, sealing, and installation and choose the services that you want, after that you will be able to choose the pro that you want.
How to post my job?
To post your job, you should go to Post Your Need page from the home page and select your county, then choose the service that you want to join, before accepting your request you must answer the questions and wait until we accept your request, usually, it takes about 24 hours only to be accepted.
How to make a payment for the work done?
It depends on the professional and the service that you choose, either if it is cash or by visa.
Does CSI charge to use the platform?
No. CSI does not charge you anything for using our platform, it’s completely free.
Are all the pros licensed and insured?
In our professionals profile their will be a badge that will show if they are licensed or insured.
Is it safe to let the pro come to give an estimate?
If the professional is a LLC or from the company, then he is governmentally verified, but if he is an independent worker their will be a badge for that in his profile shows that background checked.
How does the rating work?
All what you have to do is to go to our rate us page and fill out the form and submit it.
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I’ve hired the wrong person, what do I do?
If you have accidentally selected the wrong tradesperson or changed your mind, contact us and we will reopen the job for you.
PROS
Why CSI?
CSI is built to connect professionals and customers, also in CSI you can get 100% of the price you bid, also you can rate the customers that you deal with.
How do I get connected with the customer?
You will connect with the customer by your phone or your social media, or you can connect with them directly after sharing their job on the group of the county that you serve.
How can I register as a professional?
You can register with us by filling out the form on the Join Our Pro Network page and wait to tell we accept your request.
Are there any costs or fees?
Joining our professional platform is free, but in order to join groups, post, and bid on the posts you have to pay 130$ as yearly subscription.
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How can I review and bid on the projects?
You can do that after you join the group of the service that you want to provide in your county, after that you will be able to see the posts of the homeowners and bid on them.
How to use the platform for free?
You can use our platform for free by registering with us but to be able to post and bid you have to subscribe and pay to do so.
How to complete the background check?
Your background check will be completed after you submit your application.
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Who pays for the work done?
You discuss this directly with the costumer.
How do I get rated?
The customer will rate after getting the job done either by sharing your work on the group or by sending us your rate.
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How long does it take to accept my application?
To accept your application, it takes from 24 - 72 hours to accept it to check your background and your license.
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ORDER
What is your return policy and procedure?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: Products can be returned only in the country in which they were originally purchased.
Can I pay cash on delivery?
We accept only online payment methods.
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Where can I see the refund amount?
The refund amount will be sent to you as an invoice, also you will receive a message from your bank that the money has refunded.
How can I use the coupon codes?
Before checking out, click on Enter a promo code, and enter the code to get the discount.
What are the shipping fees?
The shipping fees depends on the shipping company that you choose to ship your product.
How long does it take to send the order to the shipping company?
As long as you check out, your order will be packaged and sent to the shipping company, and the shipping company will deliver it depending on their schedule.
What are your payment methods?
We accept online credit card payment methods, and PayPal.
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How can I check if an item is is stock?
After selecting the item in order to see, you w will be able to see if the item is in the stock or not beside the price.
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What I have to do if there is a missing item in my order?
When there is a missing item in your order, contact us as soon as possible and provide us a photo of the delivered order and the order number, and tell us what is missing so we deliver it to you.
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How long does delivery take?
It takes depending om the delivering company that you choose.
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what should pay attention to when I receive my order?
You should pay attention if your order is missing something or not and if there is an item broken or not.
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Technical Help
​You can send us an email on info@csieliteServices.com describing us what is the problem that you are facing or you can call us. for more information's about contacting you can go to Contact Us page