Pro Membership and Auto-Renewal Terms

Draft. This policy is under legal review and may change.

Last updated: [EFFECTIVE_DATE] Version 1.2

In short: Pro Elite is a subscription for Pros, paid monthly or yearly, as you choose when you subscribe. New subscribers get a 6-month free trial. You must add a payment method, a PayPal account or a debit or credit card, to start the trial, but nothing is charged during the 6 months. If you do not cancel before the trial ends, your plan converts to a paid plan and renews automatically every month or every year, as you chose, at the then-current price until you cancel. You can cancel online at any time in your account, and you keep your plan until the end of the period you paid for. We email you before your trial ends and before each yearly renewal. We do not refund partial periods unless the law requires it. Consumers in the European Union have a 14-day right to withdraw. Most Pros use the Platform for their business and are not Consumers, so the Consumer rights in this document apply only to a Pro who qualifies as a Consumer under the law that applies to them. Homeowners do not have a paid plan and pay CSI nothing to use the Platform; these terms do not apply to Homeowners. This summary is not part of the binding terms below.

1. These terms

These Pro Membership and Auto-Renewal Terms apply to Pro Basic, Pro Elite and the Pro Elite free trial. They are part of the Terms of Service. Words defined in the Terms of Service have the same meaning here. Homeowners do not pay CSI anything to use the Platform and have no plan, so these terms do not apply to Homeowner accounts.

2. Plans

2.1. The plans currently offered are:

You choose monthly or yearly billing when you subscribe. Your "billing period" is a month on monthly billing and a year on yearly billing.

2.2. Prices are in US dollars. Taxes are shown at checkout and on your invoice.

2.3. The features of each plan ("Entitlements") are described on the Pro Membership page at the time you subscribe. At the date of these terms, they include:

(a) Pro Basic: a Pro profile, Verification Badges and Bookings, and seeing (but not bidding on) Job posts 48 hours after they are published. (b) Pro Elite: everything in Pro Basic, plus seeing Job posts as soon as they are published and bidding on them; selling products from a shop (subject to the Seller Terms); and a US$300 advertising credit issued after your first paid year (one yearly payment, or twelve monthly payments).

2.4. Before you can apply for either plan, you must pay the one-time, non-refundable US$85 Pro registration fee described in the Pro Terms. That fee is not part of either plan's price, is never prorated or credited against Pro Elite, and these Pro Membership and Auto-Renewal Terms do not change its non-refundable nature.

2.5. Payment methods. You can pay by PayPal account, or by Visa, Mastercard, American Express or Discover card processed through PayPal's checkout (you do not need a PayPal account to pay by card), or, where PayPal offers them, Apple Pay or Google Pay.

3. AUTOMATIC RENEWAL

3.1. PRO ELITE RENEWS AUTOMATICALLY. WHEN YOU SUBSCRIBE TO PRO ELITE, YOU AUTHORISE CSI, THROUGH PAYPAL, TO CHARGE THE MONTHLY OR YEARLY PRICE OF YOUR PLAN, AS YOU CHOSE, PLUS APPLICABLE TAX, TO YOUR PAYMENT METHOD (YOUR PAYPAL ACCOUNT OR YOUR DEBIT OR CREDIT CARD) AT THE END OF YOUR FREE TRIAL AND THEN AT THE START OF EACH NEW BILLING PERIOD, UNTIL YOU CANCEL. THE CHARGE IS MADE ON THE SAME DATE EACH MONTH (ON MONTHLY BILLING) OR EACH YEAR (ON YEARLY BILLING) AS YOUR FIRST CHARGE.

3.2. WHAT YOU WILL SEE BEFORE YOU SUBSCRIBE. Next to the subscribe button, we show: the plan; whether it is billed monthly or yearly; that it renews automatically until cancelled; the price per billing period and the date of the first charge; the length of the free trial; that a payment method is required to start the trial and when it will first be charged; and how to cancel. You must tick a box to agree to the automatic renewal before you subscribe.

3.3. CONFIRMATION. After you subscribe, we email you a confirmation that repeats these terms, the price, the renewal interval, the trial end date and how to cancel, in a form you can keep.

3.4. RENEWAL REMINDER. On yearly billing, we will email you a reminder at least 30 days and not more than 60 days before each yearly renewal. The reminder states that your plan will renew unless you cancel, the date and amount of the charge, and how to cancel. On monthly billing, your plan page always shows the date and amount of the next charge.

4. Free trials

4.1. Pro Elite includes a 6-month free trial for new subscribers. Each person, business, PayPal account and card may receive one free trial. CSI may refuse a trial if it believes this rule is being avoided.

4.2. A PAYMENT METHOD IS REQUIRED TO START A FREE TRIAL. You must add a PayPal account or a debit or credit card before your trial begins. Nothing is charged to that payment method during the 6-month trial.

4.3. IF YOU DO NOT CANCEL BEFORE THE TRIAL ENDS, YOUR PLAN CONVERTS TO A PAID MONTHLY OR YEARLY PLAN, AS YOU CHOSE, AND YOU WILL BE CHARGED THE PRICE OF YOUR FIRST BILLING PERIOD WHEN THE TRIAL ENDS.

4.4. We will email you before your trial ends to remind you of the date and amount of the first charge and how to cancel.

4.5. If you cancel during the trial, you will not be charged and the trial ends at once or at the end of the trial, as shown when you cancel.

4.6. The Pro Elite advertising credit is issued after your first paid year has been received (one yearly payment, or twelve monthly payments), not at the start of a trial and not during the trial.

4.7. CSI may change the length or other terms of the free trial for Pros who subscribe after the change. A change does not affect a trial you have already started: you keep the trial length and terms shown to you when you subscribed.

5. How to cancel

5.1. You can cancel online at any time under Account, then Plan, then "Cancel plan". It takes a few clicks and does not require you to call or write to us. You may also cancel by emailing info@csieliteservices.com from your account email, or, if you pay by PayPal account, by cancelling the subscription in your PayPal account.

5.2. When you cancel, automatic renewal stops. Unless Section 7 or Section 8 applies, you keep your Entitlements until the end of the period you have paid for, and you will not be charged again.

5.3. We will confirm your cancellation by email.

6. Refunds

6.1. Except as stated in this Section, Sections 7 and 8, or where the law requires otherwise, payments are non-refundable and we do not give refunds or credits for partial periods, unused time or unused Entitlements.

6.2. If you believe you were charged in error, contact us at info@csieliteservices.com before disputing the charge with PayPal or your bank, so we can look into it.

6.3. If we close your Paid Plan or end a paid feature before the end of a period you paid for, for a reason other than your breach of the Terms of Service, we will refund the unused part of that period on a pro rata basis.

6.4. If a payment is refunded, we may cancel any advertising credit issued for it. If you have already used credit issued as a perk, we may deduct its used value from the refund, unless the law of your country does not allow this.

7. Consumers in the European Union: 14-day right of withdrawal

7.1. This Section applies only if, and to the extent that, you are a Consumer. Most Pros use the Platform for their trade or business and are not Consumers under the law that applies to them; if that is you, this Section does not apply.

7.2. If you are a Consumer living in the European Union, you may withdraw from a Paid Plan within 14 days after the day you subscribe, without giving any reason, by telling us in any clear way (for example, by email to info@csieliteservices.com or with the withdrawal function in your account). You may use the model withdrawal form at the end of the Terms of Sale.

7.3. When you subscribe, we ask whether you want your plan to start immediately, during the withdrawal period. If you ask for this, and then withdraw, you must pay an amount proportionate to what was provided until you told us you were withdrawing, compared with the full billing period. We will refund the rest within 14 days of your withdrawal, using the same payment method.

7.4. If your plan starts with a free trial, the trial does not cost anything. The withdrawal right above runs from the day you subscribe.

8. Consumers in Germany

8.1. This Section applies only if, and to the extent that, you are a Consumer. If you are a Consumer living in Germany, then, in addition to Section 7:

(a) you can terminate your plan at any time using the "Cancel plan" button in your account, which is labelled and placed as German law requires; (b) after your first yearly period, your plan does not renew for a further fixed year. It continues for an indefinite period at the yearly price (charged as described in Section 3, or monthly where we offer this) and you may terminate it at any time with one month's notice; and (c) if you terminate after the first yearly period, we will refund the amount you paid for the period after your termination takes effect, on a pro rata basis.

9. Price changes

9.1. We may change plan prices. A price change will not affect the period you have already paid for. It takes effect at your next renewal.

9.2. We will tell you about a price change by email before it takes effect, within the time required by the law that applies to you, and at least 7 days before the renewal at which it applies. The renewal reminder in Section 3.4 will also show the new price. If you do not want to pay the new price, cancel before the renewal.

9.3. Where the law of your country requires your express consent to a price increase, we will ask for it, and if you do not give it, your plan will end at the end of the current period.

10. Changes to Entitlements

10.1. We may change, add or remove Entitlements, for example to improve the Platform, respond to legal or security issues, or reflect changes in our services.

10.2. We will give you at least 30 days' notice of a change that materially reduces the Entitlements of a Paid Plan you have already paid for, unless the change is required sooner by law or for security. If a change materially reduces your Entitlements during a paid period, you may cancel and receive a pro rata refund of the unused part of that period.

11. Failed payments

11.1. If a renewal payment fails, PayPal may retry it. We may suspend your Paid Plan Entitlements until the payment succeeds. If payment still fails after 14 days, your plan will end and your account will move to the free plan.

11.2. You are responsible for keeping your payment method, your PayPal account or your card details, up to date.

12. Perks

12.1. The Pro Elite advertising credit is a promotional balance with no cash value, issued only after your first paid year (one yearly payment, or twelve monthly payments), not during the free trial. It cannot be transferred, sold, refunded or exchanged for cash. It can be used only as and when CSI makes advertising features available. If your Pro Elite plan ends, any unused advertising credit ends with it.

13. Rewards

Plan payments earn rewards points as described in the Rewards and Referral Terms.

14. Records

We keep a record of your agreement to these terms, including the version, date, time, IP address and the price and renewal terms shown to you, for as long as required by law and at least three years after your plan ends.